FAQs
Can I pay with a currency other than the Canadian Dollar (CAD)?
Currently, our website exclusively accepts Canadian Dollars (CAD) as the payment currency.
What is the estimated shipping time?
Once you've placed an order, it takes about 1-2 weeks to arrive at our warehouse in Japan. Shipping options include:
Air Shipping: Typically takes about 1 week.
Sea Shipping: Generally ranges from 2 to 3 months.
Is there any import duty when the shipment arrives at my place?
Yes, since we do not charge import duty during checkout, customers will be responsible for any applicable import duties, and the exact amount depends on the import policies of your destination country.
Is there a warranty for the products?
Our products are directly sourced from Japanese contributors and are only qualified for domestic warranties. Once these products are exported, the warranty will become invalid.
What are the differences between overseas and Japanese versions of the products?
If items share the same product code, they are typically the same. However, some products are specifically manufactured for the Japanese domestic market and cannot be found in overseas markets.